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The economic model of the retail leaders of the future will likely generate upwards of 20% of their revenue from services.

Retailers are adding services to address household deficits and increase frequency, average basket, and share of mind in the daily lives and needs of its shoppers.



At the same time services are evolving from basic services (such as insurance, credit) to much more sophisticated (such as life experiences, auto diagnostic, self-service) as retailers focus on store activation – one store, one
community at the time.

Without a doubt, services are a key component to that strategy.

The economic model of the retail leaders of the future will likely generate upwards of 20% of their revenue from services.

Retailers are adding services to address household deficits and increase frequency, average basket, and share of mind in the daily lives and needs of its shoppers.